Social Media

Are you running for cover or running to win?

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Clorox and Proctor & Gamble have decidedly different attitudes about social media. P&G recently opened offices in California’s Silicon Valley to better work with Facebook and other social networks. Clorox moved to hire attorneys to protect its interests in social networks. There’s a lesson for you in their divergent approaches.

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Clueless is as clueless does

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How one-way is your advertising communication? Customers want to help you create a better buying experience—If you’re willing listen. Creating an authentic dialog with customers is no longer an option. On the other hand, engaging in sham dialog can be worse than having no dialog at all.

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Dentists, vasectomies, guns, and shark attacks: leading business indicators

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Client A hangs on, hoping the market will come back soon. Client B’s business is up 20%. Same market. Different outcomes. It’s a true story. The reason is right in front you everyday and could come as a surprise.

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Social media success tastes like bacon

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Justin Esch and Dave Lefko love bacon. This is a story of how conversation and social media transformed their lives. It’s a business development success story that will give pause to even the most jaundiced observer of social media.

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Bungling burglar bagged by social media; who’s stealing your customers?

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What can a crook stupid enough to stop in mid-caper to update Facebook posts teach you? Aside from reminding us to log off Facebook when finished, he highlights a collapsing demographic divide.

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