Miss-messaged

Paid vs. earned: secrets of better advertising ROI

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Social media solutions are peddled the same way as quick weight loss programs. And, we buy into both for the same reason: we want to believe there’s a quick, instant, easy way to get a better return on our advertising investment. Sure you can. Just like you can get buff without pesky workouts and responsible eating. As one who’s been (and still going) through the fitness mill, I find it particularly satisfying to see a universal truth of the gym proven in advertising: you gotta workout to work it off. Continue reading.

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Why better stripes build better branding

Customer experience expert, Mike Dandridge

Branding seems like a battle of a million details. Actually, Mike Dandridge, author of The One Year Business Turnaround, says it’s really about 100. Every one of them is in his Customer Experience Factor process.

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How much is customer experience costing you?

Customer Experience makes you money or costs you customers

How your customer experiences your business is the acid-test of your advertising and marketing. Whether it happens in your store, or in their home, in an instant your branding pays off or goes up in flames. The Customer Experience Factor may hold the key to optimizing what happens when your customers have a tangible experience of with your company.

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Sponsors in the weeds on Woods

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Branding with a celebrity is only slightly less risky than juggling chainsaws. One wrong move and it’s a bad day. Accenture PLC and AT&T saw trouble enough for their brand in Tiger Woods’ bad press to find an exit. But,Tag Heuer and Nike Golf are staying in the game–so far. Local celebs are just as risky unless you protect your brand up front.

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Do big budgets beget better ads?

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You have no idea how lucky you are to work within a limited advertising budget. More money doesn’t buy a better message. In fact, I’d wager the contrary is more often true: awash with money, the urgency of making each penny count matters less.

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