Creative excellence

Paid vs. earned: secrets of better advertising ROI

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Social media solutions are peddled the same way as quick weight loss programs. And, we buy into both for the same reason: we want to believe there’s a quick, instant, easy way to get a better return on our advertising investment. Sure you can. Just like you can get buff without pesky workouts and responsible eating. As one who’s been (and still going) through the fitness mill, I find it particularly satisfying to see a universal truth of the gym proven in advertising: you gotta workout to work it off. Continue reading.

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What customer experience does your brand deliver?

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The marketing of your company shifts into high gear when customers walk in. Advertising attracts, but whether your branding wins or loses is measured by a customer’s tangible experience.

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Why better stripes build better branding

Customer experience expert, Mike Dandridge

Branding seems like a battle of a million details. Actually, Mike Dandridge, author of The One Year Business Turnaround, says it’s really about 100. Every one of them is in his Customer Experience Factor process.

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How much is customer experience costing you?

Customer Experience makes you money or costs you customers

How your customer experiences your business is the acid-test of your advertising and marketing. Whether it happens in your store, or in their home, in an instant your branding pays off or goes up in flames. The Customer Experience Factor may hold the key to optimizing what happens when your customers have a tangible experience of with your company.

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Rock your marketing and advertising like Warren Buffett

Warren Buffett as Axl Rose rocks in Geico's employee-created video

Geico employees create a new video to kick off their annual team meeting. Berkshire Hathaway’s Warren Buffett has become a staple of the annual project over the past four years. Buffett has appeared as a hobo and a DJ. This year, this tattooed Axl Rose send-up stole the show and netted thousands of viral impressions.Does Warren Buffett’s rock act have a lesson for you?

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