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When reaching the “wrong people” is the right idea

Comcast touts their pending deal, giving them control of NBC/Universal, as good news for advertisers seeking to better target customers. It’s the same argument that no doubt gave birth to All-You-Can-Eat buffets: more is better. Truth is, quantity seldom increases quality. Strategic targeting doesn’t compensate for lack of a compelling message.

Your message is everything

What this ratchet-click of media consolidation means to you: it’s more important than ever to get your message right. Where it runs will matter less. Good ads connect. Get caught up in  targeting and you’ll fall victim to one of the 12 Most Common Mistakes in Advertising. And, here’s Comcast touting it as a primary benefit of their pending union. Go figure.

Test your message: How well do your ads….

  • capture attention by interrupting the expected
  • connect with the felt-need of your customer
  • close loopholes that undermine your credibility
  • communicate an authentic call to action

Run campaigns scoring high on these four points and targeting becomes less critical.

Even if you don’t reach the so-called “target,” a well-crafted message reaches relatives, friends, associates, or others with decision-making influence. Since we tend to trust the word of a friend above advertising, that’s a big win–even bigger than Comcast’s coming one-stop targeting shop

Dark side of Comcast’s NBC deal

Unless there’s been a Saul-to-Paul conversion I’ve not read about, Comcast is a poster child of legacy media-think. That’s bad news for the likes of Hulu.

Comcast’s current online television offering, Fancast, requires you first be a cable subscriber. Unless you’re a Comcast cable subscriber, don’t try popping on Fancast to watch your favorite show. How’s that going to mix with Hulu’s current free advertising-driven model? Not a match made in media heaven. Thankfully we advertise here on earth where results matter more than calculations of consolidated reach.

Whether the consolidation of NBC/Universal content engine with Comcast’s delivery pipeline is an advertising blessing or curse will be revealed over time.  Comcast’s efforts to focus our gaze at the growing platter of targeting options in its right hand leaves me wondering what lurks in their pesky left.

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Do big budgets beget better ads?

You have no idea how lucky you are to work within a limited advertising budget. More money doesn’t buy a better message. In fact, I’d wager the contrary is more often true: awash with money, the urgency of making each penny count matters less. Seemingly untethered from budgetary limitation, AT&T’s advertising braintrust birthed the following convoluted say-nothing ad:

..

What are they advertising?
What are we supposed to do or believe?

The lockout attempts to mop up the mess by saying, “your windows stuff goes with you.” (I suppose that includes viruses.) I’ve watched it a half-dozen times and still don’t get it. Is it an ad for windows mobile as a platform? Is it an ad for the phone? Is it an ad for AT&T’s mobile service?

Creative’s cardinal rule: one ad, one message.

This one is a train wreck of messages: platform, product, and carrier. The more messages you mash into one ad, the more muddled the message. Instead, keep it clean: Say one thing. Say it well. Shut up.

High-dollar ads like this fail because creativity hijacks the message and focus is lost. Bottom-line sales impact, meanwhile, gets shunted to the back of the bus right next to the customer’s true felt-need.

The ad also fails to show one application that isn’t already mobile without Windows Mobile. Even if you don’t tote a Blackberry, Android (Google), or iPhone, you can twitter, email, surf, etc. on most phones. What’s my plus-up for getting Windows Mobile? Beats me. I only know what the ad told me (or didn’t).

Focus where it matters

Because you probably can’t afford life-sized dancing icons in leotards, you wouldn’t get distracted creating a message like this. You’ll just have to settle for focusing on telling a compelling story based on the genuine felt-need of your customer in a way that more directly leads to a sale.

Those are the breaks when you advertise in the real world with a real budget. And, I’ll bet you didn’t realize it was a lucky break at that.

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2020 mobile advertising prognostications

What will mobile advertising look like in 2020? A new report from OgilvyOne and messaging company Acision predicts mobile advertising in 11 years will be far more personalized as users exercise control over the types of messages they see, and when, on their handheld devices. Read more at Online Media Daily.

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Get ready to pay for what’s free today

Barry Diller, chairman and chief executive officer of IAC/InterActiveCorp. says the web “is not free, and is not going to be.” The days of free content may come to an end if a gathering of media moguls this week in Pasadena, California have their way. Can these captains of content stuff the freebie genie back in the broadband bottle? Bloomberg has the details.